romabet Privacy Policy

When you register for a romabet account, we collect your full name, date of birth, email address, mobile number, and a government-issued ID reference for age and identity verification. During the lifetime of your account, we also collect payment details such as your preferred deposit and withdrawal method, transaction history, and any supporting documents you submit during a verification request. If you contact our support team, we retain records of that correspondence to ensure consistent service. All information you voluntarily submit is stored securely and used only for the purposes described in this policy. Providing accurate information is a condition of continued account use, as it is required to comply with our legal obligations under Philippine regulations.

When you browse or interact with the romabet platform, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session duration. We also log which pages you visit, how long you spend on each section, and the actions you take — such as games launched, bets placed, and deposit attempts. This data helps us detect suspicious activity, prevent fraud, and optimise the platform experience for Filipino players on mobile and desktop. We use cookies and similar tracking technologies to remember your session preferences and keep you logged in securely between visits. You may adjust your browser's cookie settings at any time, though disabling certain cookies may affect platform functionality. We do not use tracking technologies for the purpose of building advertising profiles or selling your browsing data to external marketing networks.

The personal data we collect is used to create and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity and age in line with responsible gaming requirements, and respond to your support requests. We also use your data to detect and prevent fraudulent transactions, money laundering, and terms violations — activities that protect both the platform and the wider player community. Where you have opted in, we may use your contact details to send you platform updates, promotional information, or responsible gaming reminders. You can opt out of marketing communications at any time by contacting support at [email protected]. We do not use your data to make automated decisions that produce legal or similarly significant effects without human review. Our use of your data is always proportionate to the purpose for which it was collected.

romabet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for those services and under strict data processing agreements. If required by Philippine law, a court order, or a lawful request from a regulatory authority, we may disclose relevant data to the appropriate body. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be informed in advance. All third-party partners we work with are required to maintain security standards consistent with this Privacy Policy. We will never share your data with unrelated third parties without your explicit consent.

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to fulfil our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years from the date of the last transaction, in line with Philippine anti-money laundering requirements. If you request account closure, we will delete or anonymise data that is no longer required, while retaining records that we are legally obliged to keep. Support correspondence may be retained for up to two years to assist with any follow-up queries or disputes. Once the applicable retention period has passed, your data is securely deleted or permanently anonymised. If you have questions about specific retention periods, you may contact us at [email protected] for clarification.

Under the Data Privacy Act of the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask for your data to be deleted where it is no longer needed for the purpose it was collected. You also have the right to object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and receive a copy of your data in a portable format. To exercise any of these rights, please send a written request to [email protected] with your registered account email and a description of your request. We will acknowledge your request within five business days and aim to respond in full within thirty days. If you believe your rights have been violated, you may also file a complaint with the National Privacy Commission of the Philippines.

romabet uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive data at rest is stored using strong encryption protocols. Access to personal data within our organisation is restricted to staff who need it to perform their specific role, and all such staff are trained on data handling obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authority as required by law. You can help protect your own account by using a strong, unique password and never sharing your login credentials with anyone.

We may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine law, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of romabet after any update constitutes acceptance of the revised policy. If you disagree with any changes, you may request account closure by contacting [email protected]. We encourage you to review this page periodically so you remain informed about how we handle your data. For related information, you may also review our Terms and Conditions and our Responsible Gaming page.